As all of our products are made to order, each order will vary in processing time depending on factors like the product(s) ordered, availability and the size of the order. A typical order will take 3 to 7 business days to process, and then it will be shipped or available for local pickup.

If you chose the local pickup option for your order, we will message you and arrange a pickup place and time as soon as possible that fits your schedule.

If your item(s) are being shipped, it will be dependent on the shipping carrier. Our most often used shipping methods by carriers are UPS Ground and USPS Ground Advantage. UPS Ground shipping time is 1 to 5 business days, with 90% of packages being delivered in 3 or less days. USPS Ground Advantage is generally delivered in 2 to 5 business days.

The best way to track the status of your order is by creating an account on our website prior to ordering, however, you will also receive an email as soon as your order is placed whether your create an account or checkout as a guest, which will indicate the beginning of the processing time. You will later receive an email stating your order is complete when it is ready for pickup or when a shipping label has been created with tracking information on it, as well as a separate email with tracking information. 

To register for an account on our desktop website, click on the blue icon to the left of the cart icon in the upper right hand corner of each page, and type in your email in the “Register” column. You will then receive an email in which you can set your password and fill in your account information. Once you’ve done this, you can then view your dashboard. After you have registered and then place your order, you can check the status of your order by clicking on the “Orders” tab. 

To register for an account on a mobile device, you can tap on the three line icon in the top right of the screen, and then tap on “My Account”. From there, you can navigate to the “Register” column and input your email. From there, you will receive an email to reset your password. This will then take you to your dashboard, and once you have added your account details and place your order, you can tap on the “Orders” tab to view the status of your order.

As custom orders will vary in size and design, custom order requests will have to be made by contacting us first. You can do this by navigating to our header menu on desktop, or the three line menu on mobile, and clicking or tapping on “Custom Order”. You will then be prompted to fill out a form describing what you are looking for. From there, we will review your request, ask any further questions needed, and provide you with a quote via email. We will then send you an invoice via a Square invoice or a Venmo request, and begin processing your order.

Additionally, you can also message us on our Facebook page here Transfers Plus Facebook. 

In most cases, yes. While we are not graphic designers, our team has assisted our customers with creating or recreating custom graphics for their order. It is best if you have an example of the type of design you would like. While we cannot guarantee this service, we will do our best to accommodate your request. Feel free to reach out to us via the “Contact” button on desktop, or by tapping on the three line menu on your mobile device and tapping on contact. You can also reach out to us via Facebook here Transfers Plus Facebook.